How Do I Respond to a Query?

To respond to a query:

Click the Data Management tab in the navigation panel to open the Data Management window.

To find the query you intend to respond to, use the filtering and sorting option. If needed, review How Do I Filter and Sort in Clinical Data? for details on how to filter and sort.

Select the State option in the Select Field drop-down list.

Select the Query Sent to Site option in the second field. This is the status for queries that require a response from the site. These rows will also show an Answer icon in the Action field.

Click the Add Filter button. The State column displays all Queries sent to the Site.

Click the Answer icon for the Query to answer. The Answer DCR popup window displays.

The Message area describes the question from ERT.

Enter your response in the Response area. You must supply at least five words or you cannot proceed to the next window.

Click the Sign & Submit button.

The Sign Answer DCR window displays. Proceed as follows:

Fill in the login email and password credentials
Click the authorization checkbox

Click the Sign button.

You return to the main screen and a window displays to advise that the query has been successfully submitted.