How Do I Contact Customer Care?

You have options for contacting Customer Care:

Customer Care Icon on the ERT Portal navigation panel

For questions that are not urgent (for example, changing an email address or phone number), contact ERT Customer Care by clicking the Contact Customer Care icon on the ERT Portal Navigation Panel to open an online form. The detailed information you provide reduces the chance that Customer Care may need to request more information.

  1. Click Contact Customer Care in the navigation panel to open the Contact Customer Care window.

  1. Enter information about the issue. Mandatory fields are marked with a red asterisk (*).

  1. Click the Submit button.

Call Customer Care

For urgent or technical issues, including anything that requires troubleshooting (e.g., transmission, device, or portal issues can only be done over the phone), call ERT Customer Care using the numbers listed when you open the Customer Care link. Note that creating a ticket first using the Contact Customer Care icon on the ERT Portal navigation panel speeds the call process.

Tickets created on ERT Portal are typically responded to in about 2 business days; however, during peaks, it may take a little longer. If you require prompt assistance, the best way you can reach us is to call using the numbers listed when you open the Customer Care link.